A Message from The Moore

We can’t wait to have you stay with us. The world has changed, and we have evolved with it. Our doors will be re-opening with some modifications in order to keep you safe.

We have consulted with health experts and will be following guidelines from the CDC and WHO to ensure your safety and our safety.

Check In
All check in procedures will be done digitally before arrival, to ensure we have as minimal contact with our guests as possible.
Credit Card information and ID verification will be completed one day before check-in from the guest’s mobile phone. On the day of arrival guests will simply have to present their ID and an envelope with hotel information and room keys will be provided to guests.
The hotel is using cleaning and disinfecting protocols to clean rooms after departure and before the next guest arrives, with particular attention paid to high-touch items.
Rooms will be sealed from the housekeeping supervisor that enters the room last to inspect the room prior to the guest’s arrival. In order to ensure maximum safety and sterilization, each room will be left un-entered prior to a guest’s arrival for 24 hours. Seal on the door will only be broken when a guest enters a room.
Public Spaces
We will have increased the frequency of cleaning and disinfecting in public spaces.
With a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
We will only service the room as per the guest request. Guest cannot be in the room while it is being serviced.
Fresh towels may be delivered to the guest room each day in lieu of service if requested.
Back of House
In the spaces where associates work “behind the scenes”:
Hotels are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.